Resume

 

Michael James Brown
Long Beach, CA 90805
(562) 884-2565
mjb@therealmjb.com

 

SUMMARY:


Confident/experienced marketing and print production professional with extensive background managing all aspects of the production of marketing collateral targeted for social media, offset printing, web, video, flexography, large format, or screen printing. Additional experience in sales, operations, technology, custom publishing, purchasing and customer service. Developed new and improved processes, with emphasis on improving quality, adding value, increasing profitability and maximizing partnerships with third party suppliers. Makes decisions using critical thinking, analytical abilities and good judgment. Collaborative and resourceful team member with excellent interpersonal skills and the ability to communicate complex concepts into understandable processes.

 

EDUCATION:


BACHELOR OF ARTS - APPLIED STUDIES Azusa Pacific University - Azusa, CA

CORE COMPETENCIES:
Process Improvement - Project Planning/Development – Content Creation & Traffic Coordination - Team Building - Staff Retention Client Relations – Technology – Trade Show Participation

OPERATING SYSTEMS - SOFTWARE:

Mac OS X.10.11 - Windows 10 - Photoshop CS6 - Illustrator CS6 - InDesign CS6 - Dreamweaver CS6 - Microsoft Office 2016 - Final Cut Express HD 3.5.1 - Wordpress 3.9.1 - DVD Studio Pro - SendBlaster 3 - Max Bulk Mailer X - SalesForce.com – Workamajig - Printsmith

PROFESSIONAL EXPERIENCE:

QUALITY ASSURANCE SPECIALIST
FSI DESIGN
ANAHEIM, CA Flooring installer in Southern California Jun. 2016 – Aug. 2016

• Working with builders, installers, and homeowners provided accurate installation of custom flooring projects.
• 100% daily inputting of all customer service orders.
• 40% reduction of backlog repair orders in 60 days.

DIGITAL MARKETING DIRECTOR
ORGANIZED SPORTSWEAR
RANCHO DOMINGUEZ, CA Imprinted Sportswear Mar. 2015 – Mar. 2016

• Successful tradeshows at NAESP (Long Beach, CA), TAPHERD (Dallas, TX) & CHSAA (Colorado Springs, CO)
• System Administrator of a successful porting and mapping of past CRM databases into Salesforce.com.
• Established a marketing calendar for trade show participation and product roll out schedules.
• Creation and deployment of a successful outbound email campaign that sent 30,000+ CAN-SPAM Act compliant records per month using Photoshop, Dreamweaver, SendBlaster 3 & Turbosmtp.com. Messages average less than .2 on Spam Assassin meter.
• Developed keywords for google analytics and SEO optimization.
• Maximized limited resources for Facebook, Instagram, and You Tube social media campaigns.
• Current in Adobe Creative Suite Master Collection and Microsoft Office programs.
• Documented workflow and created job descriptions for marketing department positions.

PROJECT SPECIALIST
THE HOME DEPOT
SIGNAL HILL, CA Home improvement specialty retailer. Feb. 2013 – Mar. 2015

• Provided accurate fulfillment of special order installation projects from initial sale through project completion.
• Daily interaction with customers, vendors, installers, in-store associates, and trucking/shipping companies.
• One of 20 Customer Service All-Stars for 2013. Many positive VOC (Voice of Customer) comments.
• Developed community projects that promoted the brand and fostered community and corporate
relationships.

 

PRINCIPAL
PLAN B SOLUTIONS
LONG BEACH, CA GRAPHIC DESIGN AND MARKETING FIRM Mar. 2004 – Aug. 2012
• Created marketing calendar based on projected ROI, competitive analysis, trade associations, etc.
• Coordinated marketing collateral production process from conception through printing, web, video, DVD, etc.
• Maximized limited resources for Facebook, Instagram, and You Tube social media campaigns.
• Directed photo shoots, press checks, and other creative and quality control processes.
• Final decision maker in vendor selection and negotiation process.

CREATIVE SERVICES MANAGER
GLOBAL EXPERIENCE SPECIALISTS
CYPRESS, CA TRADE SHOW PRODUCTION COMPANY Jan. 2008 – Jul. 2008

• Consult with client and coordinate the creation of signage and display booths for trade shows/exhibitions that
support marketing objectives to the targeted audience.

MARKETING OPERATIONS MANAGER
ING ADVISORS
EL SEGUNDO, CA Marketing department for ING Financial Network Aug. 2006 – Mar. 2007

• Coordinated marketing collateral production process from conception through printing, web, video, DVD, etc.
• Created company wide ‘Print on Demand’ initiative that reduced fulfillment and production costs by 18%
• Key decision maker in vendor selection and negotiation process
• Directed photo shoots, press checks, and other creative and quality control processes.

DIRECTOR OF OPERATIONS
NEWS AMERICA MARKETING
WILTON, CT Publisher of SmartSource magazine. Nov. 1999 – Mar. 2003

• Management of the Order Processing, Layouts, Contracts, and Pricing departments. $4 - $8 million weekly revenue.
• Managed production of a weekly 68 million circulation magazine utilizing two prep centers and Creo Trendsetter plate makers and Heidelberg M1000 & M2000 presses at five printing locations around the nation.
• Created employee development and retention strategies that led to a reduction in department turnover.
• Conducted yearly managerial and employee performance appraisals, coaching/counseling sessions.
• Created PDF/Applescript workflow which deleted 4 days out of a 17-day production cycle.
• Developed and maintained national vendor relationships to insure adherence to NAM production standards.
• Hired and trained 90% of new department, while maintaining existing department service schedule.
Traffic Manager 1996-1997, Senior Pre-Press Manager 1997 – 1998, Director of Layouts 1998 – 1999

INSIDE SALES/CUSTOMER SERVICE
MATTHEWS INTERNATIONAL
LA PALMA, CA Plate supplier for flexographic printing. Oct. 1994 – Oct. 1996

• Primary sales contact for new accounts and existing clients Weyerhaeuser, Georgia Pacific, and Stone.

GRAPHIC ARTIST/LITHO PREP TECHNICIAN
MOORE DATA MANAGEMENT
SAN DIEGO, CA Four Color business forms printer Dec. 1989 – Oct. 1994

• Design and production of conventional and electronic commercial art.

PRE-PRESS MANAGER
DELUXE CHECK PRINTERS/COLWELL SYSTEMS
CHAMPAIGN, IL Business, Legal Forms Jan. 1985 – Sept. 1989

• Supervised activities of technical staff in the production of plates for a variety of printing presses.
• Reduced total plant spoilage by 25% over a one-year period.
• Implemented process that guaranteed 3-day turnaround of client orders.
• Oversaw transition of department to new facilities with minimal loss of production.
• Researched and approved purchase of capital equipment, supplies, and vendors.


 

 

© 2016 Michael James Brown. All Rights Reserved | Design By W3layouts